Terms of Service & Disclaimer

These Terms of Service ("Terms") are an agreement between you and Connectt, LLC ("Connectt," "we," or "us") governing your access to RHTPwatch (the "Service"). If you use the Service for an organization, "you" means that organization, and you represent that you have authority to bind it. You must be at least 18 years old and able to enter into a binding contract.

By accepting these Terms, signing or accepting an order, paying for a subscription, or using the Service, you agree to these Terms. Accepting these Terms by itself does not authorize a purchase or charge. An order form, checkout page, invoice, or other written ordering document we accept is an "Order." If an Order conflicts with these Terms, the Order controls only for that Order and only as to the conflict.

RHTPwatch is an independent service. It is not affiliated with, endorsed by, or operated on behalf of the Centers for Medicare & Medicaid Services (CMS), the U.S. Department of Health and Human Services (HHS), any state Rural Health Transformation Program office, or any other government agency. References to those programs describe the subject matter only.

The Service uses automated and human review to surface, summarize, and analyze publicly posted funding opportunities and RFPs. We aim to provide useful, timely analysis, but deadlines, amounts, eligibility, contacts, fit assessments, summaries, and other content may contain errors or omissions and may be incomplete, outdated, or inaccurate. The Service is not the official record, and we do not guarantee that it will be complete, accurate, current, or error-free.

Before acting, independently review the official source and confirm all deadlines, eligibility requirements, funding details, and submission instructions. If our analysis conflicts with an official source, the official source controls.

The Service provides general informational analysis only. It is not legal, regulatory, financial, tax, accounting, grant-writing, or other professional advice, and using it does not create a professional or fiduciary relationship. Liability arising from use of the Service is subject to the limitations in Section 14.

We may offer a free fit trial. Unless the invitation says otherwise, the trial lasts one week, covers the states selected for the trial, requires no payment card, and does not automatically convert to paid access. Trial scope and availability may vary by customer.

After a trial, an eligible company may purchase one introductory paid month: 30 days of National Watch access for $125. The introductory month is available once per company, includes all-50-state RHTP coverage, and may include other healthcare sources as they are enabled for the account. It begins only after you separately approve the price and start date. It does not automatically renew or convert into an ongoing plan. Before it ends, we will confirm any ongoing plan, price, billing cadence, and start date with you; otherwise paid access ends.

Unless an Order says otherwise, ongoing plans are:

Prices are in U.S. dollars and exclude applicable taxes. We configure the state entitlements for your account based on the plan and named states in your Order. Named states are fixed for the paid billing period. You may select different states for the next renewal period, subject to your plan limit. We may approve a mid-period correction or substitution at our discretion, but it is not guaranteed. A confirmed prorated upgrade may add states during the current period. State availability, source availability, and the amount or timing of opportunity activity vary; purchasing coverage does not guarantee that any opportunity will be found in a covered state.

Enterprise plans are available by request for organizations that need limits, coverage, service levels, or support beyond a standard plan. Enterprise scope, billing cadence, and fees are defined in the Order.

A Product Profile is one separately defined product or service offering that we configure and use for company-specific opportunity matching. Additional users, Product Profiles, adjacent-market or non-RHTP coverage, special source monitoring, custom research, custom notification requirements, API or export access, and other add-ons are available only on request. Contact us for information. Availability, scope, and fees for any add-on must be stated in an Order we accept. We will not add or charge for an add-on without your approval.

A paid plan includes the number of named authorized users shown in Section 3 or stated in your Order. Authorized users must be your current employees or individual contractors working for your organization's internal business purposes. You are responsible for their compliance with these Terms and for activity under their accounts. Each user must have an individual account; credentials may not be shared. Adding users above the included limit requires our approval and an applicable add-on or other Order change.

Subject to these Terms and payment of all fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the Service and its content solely for your organization's internal business use, subject to suspension or termination under these Terms. You may use the Service internally to evaluate and pursue opportunities and may create your own original proposals and work product, provided they do not reproduce or distribute Service content. You may share a link to an official source or a document obtained directly from that source, but you may not externally share, distribute, publish, resell, sublicense, or provide access to Service content, dashboards, alerts, exports, analyses, or credentials. Without limiting that restriction, you may not use Service content to create, populate, maintain, or improve a public or third-party-facing listing, directory, database, website, application, newsletter, feed, alerting service, report, or similar resource, whether free or paid, even if the content is reformatted, summarized, combined, or modified.

Paid fees are charged in advance. Monthly and quarterly subscriptions are payable by card through Stripe. Annual subscriptions may be paid by card through Stripe or, if we approve it in the Order, by invoice and ACH. Invoice and ACH terms are not available for monthly or quarterly subscriptions. When you approve an Order, you authorize us and Stripe to charge the payment method on file for the fees, applicable taxes, and other amounts due under that Order. Accepting these Terms or beginning a free trial does not itself authorize a charge.

Annual invoices are due upon receipt unless the Order or invoice states another deadline. Subscription access may begin or renew after cleared payment. Prices exclude sales, use, excise, value-added, and similar transaction taxes. We may calculate and collect those taxes when legally required; taxes on our net income remain our responsibility. You must provide valid exemption documentation before we bill you. Each party is responsible for its own bank and transfer fees. Any ACH authorization and payment instructions are provided separately through the invoice or payment workflow. We do not charge contractual late interest under these standard Terms.

A free trial and the $125 introductory paid month do not automatically renew or convert into an ongoing plan. An ongoing monthly, quarterly, or annual subscription begins only after you approve its plan, price, billing cadence, and start date. Once begun, that ongoing subscription automatically renews for successive periods equal to its current billing period unless either party gives notice of non-renewal before the renewal date. You may cancel by emailing james@connectt.io. Cancellation takes effect at the end of the then-current paid period, and you will retain access through that date.

We will provide renewal notices when and as required by applicable law. Any internal reminder schedule is an operating procedure, not a separate service commitment or guarantee under these Terms.

Except where required by law or expressly stated in an Order, fees are non-cancelable and non-refundable once charged. We do not prorate or credit unused time when you cancel, stop using the Service, reduce users, or remove covered states. We may grant a refund in writing at our discretion, but doing so does not create a refund entitlement, continuing practice, service guarantee, or obligation to grant another refund.

If a payment fails or becomes overdue, we or Stripe may retry the payment method and ask you to update billing information. We may suspend access after notice and a reasonable opportunity to cure when appropriate if the amount remains unpaid. Suspension does not cancel the subscription or waive amounts due. We may restore access after all overdue amounts are paid and the payment has cleared, but cannot promise that settings or data will be retained during an extended suspension. We may terminate the account if nonpayment continues.

Please report a suspected billing error to james@connectt.io within 30 days after the charge so we can investigate it. That request period does not waive a right that cannot legally be waived. Starting a chargeback does not cancel your subscription; you must still cancel under Section 6 to prevent future renewals. Subject to applicable law, we may suspend access while a chargeback concerning otherwise valid fees is unresolved.

Plan changes require our confirmation because state entitlements are configured by us. Unless an Order says otherwise, an upgrade takes effect when we confirm and configure it. We will charge the prorated difference for the remainder of the current period, and the upgraded price will apply at renewal. A downgrade or reduction in covered states takes effect at the next renewal, does not create a refund or credit, and must stay within the new plan's state limit. Named-state changes otherwise take effect at renewal unless we approve a mid-period correction or substitution at our discretion. We will confirm which state entitlements remain after a downgrade.

Your use is also governed by our Acceptable Use Policy. You may not use the Service unlawfully; build or benchmark a competing product; scrape, crawl, or bulk-download it; reverse engineer it; bypass access controls or rate limits; interfere with its operation; introduce malicious code; or use another customer's account. We may investigate suspected misuse. We may immediately suspend affected access when we reasonably believe it is being used for scraping, bulk extraction, public republishing, credential misuse, unlawful use, a security threat, or conduct reasonably likely to harm the Service, our customers, or third parties.

Connectt and its licensors own the Service, including its software, design, selection, organization, fit assessments, summaries, and presentation. Official documents and underlying public facts remain with their respective sources. No rights are granted except those expressly stated in these Terms. If you provide suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free right to use it without restriction or compensation.

The Service depends on and links to government websites, procurement portals, payment processors, and other third-party services that we do not control. We are not responsible for their content, availability, security, accuracy, or terms. A link is not an endorsement. Your use of a third-party service may be governed by that provider's terms.

Our Privacy Policy describes how we handle personal information and is incorporated into these Terms. You must provide accurate account information, safeguard credentials, and promptly notify us at james@connectt.io of suspected unauthorized access. You are responsible for use of your account until you notify us.

The standard Service is not designed to receive protected health information regulated by HIPAA, medical or patient records, Social Security numbers, payment-card details, financial-account credentials, or similarly sensitive personal information. You must not submit that information to the Service. Connectt does not agree to act as a HIPAA business associate or accept other special regulated-data obligations unless the parties sign a separate written agreement that expressly states those obligations.

We use reasonable technical and organizational safeguards, but no system is perfectly secure. We will provide notice of a security incident when and as required by applicable law. A data processing agreement, security addendum, audit right, certification, or fixed breach-notice deadline applies only if stated in a separate written agreement signed by both parties.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR ITS CONTENT WILL BE COMPLETE, ACCURATE, CURRENT, SECURE, UNINTERRUPTED, OR ERROR-FREE. WE DO NOT GUARANTEE COVERAGE OF EVERY SOURCE OR OPPORTUNITY, ANY PARTICULAR RESULT, OR THAT AN OPPORTUNITY WILL REMAIN AVAILABLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONNECTT AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, BUSINESS, OPPORTUNITIES, OR DEADLINES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE FEES YOU PAID OR WERE REQUIRED TO PAY UNDER THE APPLICABLE ORDER DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. IF THE CLAIM RELATES EXCLUSIVELY TO FREE OR TRIAL ACCESS, THE CAP IS $100.

The exclusions and limits in this section apply regardless of the theory of liability, but do not apply to Connectt's fraud, intentional or reckless misconduct, willful or wanton misconduct, or liability that cannot lawfully be limited or excluded. They do not reduce your obligation to pay amounts due or satisfy your indemnification obligations under these Terms. No separate or higher liability cap applies to a privacy or security incident unless an Order expressly provides one.

To the extent permitted by law, you will defend, indemnify, and hold harmless Connectt and its owners, employees, and contractors from third-party claims, losses, liabilities, damages, and reasonable legal fees arising from your content, your external sharing or misuse of the Service, your violation of law or third-party rights, or your material breach of these Terms. We will promptly notify you of a covered claim and reasonably cooperate at your expense. You will control the defense, although we may participate with counsel of our choice at our own expense. You may not settle a claim in a way that admits fault by or imposes liability or other obligations on us without our written consent. Connectt does not provide an indemnity unless an Order expressly states otherwise.

These Terms continue while you access the Service. Either party may elect not to renew. We may terminate or suspend access immediately for the high-risk conduct described in Section 9. For another material breach that can reasonably be cured, we may provide notice and a reasonable opportunity to cure when appropriate. We may suspend affected access or terminate immediately when reasonably necessary to prevent harm, comply with law, or protect the Service, our customers, or third parties. We may terminate for nonpayment as described in Section 7. On termination, your license ends and you must stop using Service content. Sections that by their nature should survive—including payment obligations, ownership, disclaimers, liability limits, indemnification, disputes, and general terms—will survive.

These Terms are governed by Wyoming law, without regard to conflict-of-laws rules. Before starting a formal proceeding, each party will give written notice of the dispute and allow 30 days for good-faith informal resolution.

Except for small-claims matters and requests for injunctive relief to protect intellectual-property or confidentiality rights, unresolved disputes will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect, before one arbitrator, with the arbitration seated in Sheridan County, Wyoming. Claims may be brought only individually, not as a class, collective, consolidated, or representative action.

Arbitration hearings will be conducted remotely unless the arbitrator determines an in-person hearing is necessary. Each party will pay its own attorneys' fees and costs. AAA administrative fees and the arbitrator's fees will be allocated under the AAA rules, except that Connectt will pay any amount it is required to pay by law. The arbitrator may award attorneys' fees or costs only when authorized by applicable law or an express written agreement between the parties.

Any matter permitted to proceed in court must be brought exclusively in the state courts located in Sheridan County, Wyoming, or the U.S. District Court for the District of Wyoming, and each party consents to jurisdiction there. To the maximum extent permitted by law, each party waives a jury trial. Nothing in this section prevents either party from seeking emergency equitable relief in a court of competent jurisdiction.

We may modify the Service over time, including by adding, changing, or removing functionality. Except for a change reasonably needed sooner for law, security, abuse prevention, or an uncontrollable third-party source or service issue, an intentional material reduction in core paid functionality will take effect no earlier than your next renewal. We may change plan features or prices for a future renewal by giving at least 30 days' notice before that renewal; the new price will not apply during an already-paid period unless you agree to an upgrade. Unless applicable law requires additional consent, the subscription will renew at the notified price if you do not cancel before renewal.

We may update these Terms by posting the revised version and changing the "Last updated" date. For material changes, we will provide notice by email, in the Service, or both and state when the changes take effect. Except for a change reasonably needed sooner for law, security, abuse prevention, or an uncontrollable third-party source or service issue, a material change that adversely affects your rights or obligations will take effect no earlier than your next renewal. We may require you to accept revised Terms before continuing after their effective date. If you do not accept by renewal, the subscription will not renew and access will end with the current paid period; you may not continue using the Service under the prior Terms afterward. Urgent changes may take effect sooner with prompt notice. Continued use after the effective date of a non-material update constitutes acceptance where permitted by law.

We may send operational, billing, renewal, and legal notices to the email address associated with your account or display them in the Service. Notices to Connectt must be sent to james@connectt.io or mailed to Connectt, LLC, 30 N Gould St., Ste R, Sheridan, WY 82801. Either method is sufficient. An email notice from us is effective when sent unless we receive a delivery failure. A notice to Connectt, including a cancellation request, is effective when received. Mailed notice is effective when delivered. You are responsible for keeping your contact and billing information current.

Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations. You may not assign these Terms without our written consent; we may assign them in connection with a merger, reorganization, sale of assets, or by operation of law. The parties are independent contractors, and these Terms create no partnership, agency, employment, or third-party beneficiary relationship.

If a provision is unenforceable, it will be modified only as needed and the rest will remain effective. A waiver must be in writing and is not a continuing waiver. Headings are for convenience only. These Terms, the incorporated policies, and each Order are the entire agreement about the Service and replace prior or contemporaneous agreements on that subject. Terms in your purchase order, vendor portal, procurement form, or other customer document do not modify this agreement unless we expressly accept them in an Order or addendum signed by both parties. Government, nonprofit, enterprise, or other special procurement requirements—including sovereign-immunity, public-records, accessibility, insurance, or security terms—apply only when expressly stated in such a signed Order or addendum. Electronic acceptance and records have the same effect as paper originals.